Agentic AI
Automate
A conversational AI Order Desk and an agent layer across the workflow.
The busywork — keying orders, chasing substitutions, drafting quotes, retyping emailed POs — is exactly what AI is good at, if it’s grounded in your real catalog, pricing, and inventory.
What’s included
Conversational Order Desk
Buyers order, substitute, and reorder in plain language, backed by a Commerce360-managed AI model, with stock, pricing and checkout on deterministic services.
WhatsApp ordering
Buyers search, build a cart, and check out inside a WhatsApp chat — contract pricing, net-terms checkout, and a signable net-30 invoice, all in the thread.
Email & PO intake
The AI reads inbound order emails and POs — prose, tables, and PDF/CSV/Excel attachments — prices every line to contract, and replies with a one-click confirm; anything uncertain waits in an Order Inbox.
Supervised back-office agents
Ten agents for approvals, credit, collections, replenishment, cash application, quoting, order exceptions, sourcing, pricing, and seller activation. Each acts only inside written limits; anything bigger waits for a person.Agents for your back office →How our AI works →
Ready for outside AI assistants
An MCP server with per-tool permissions and spending limits a person sets (available on request), and Universal Commerce Protocol checkout (pilot live for a demo store).Ready for AI shopping assistants →
Outcomes
- “Reorder last month, swap anything out of stock” becomes a placed PO.
- An emailed PO comes back priced, with one click to confirm.
- A Commerce360-managed model on Google Cloud — no additional AI vendor to onboard.
The rest of the platform
See Automate in a live demo
Book a demo and we’ll run the Order Desk against your catalog, terms, and carriers — no rip-and-replace.