FAQ
Frequently asked questions
- What is ChatCommerce360?
- ChatCommerce360 is a multi-tenant, two-sided B2B wholesale marketplace platform. It pairs a conversational AI Order Desk with the commerce backbone distributors need: net terms, contract pricing, carrier rate-shopping, business verification, and settlement.
- How does the AI Order Desk work?
- Buyers describe what they need in plain language. The Order Desk checks availability, proposes substitutions for out-of-stock items, applies contract-specific pricing, and places the order — backed by a self-hosted large language model with a deterministic fallback for every action.
- Does it support net terms and invoicing?
- Yes. Credit-approved buyers are invoiced on net-30/60 terms instead of being charged immediately, with spend mandates and multi-approver purchase chains for larger orders.
- Which carriers are supported for shipping?
- FedEx, UPS, DHL, and USPS are supported natively, plus custom carriers. Native rate-shopping queries every enabled carrier and selects the cheapest option at checkout.
- Is ChatCommerce360 enterprise-ready?
- Yes. It provides federated SSO (OIDC and SAML), SCIM 2.0 provisioning, an immutable audit trail, per-tenant data isolation, fraud and KYB screening, and SOC 2-grade controls with evidence export.
- Can the AI run on our own infrastructure?
- Yes. The Order Desk runs on a self-hosted, open-weight LLM (served with an OpenAI-compatible API), so inference and data can stay within your own cloud for residency and compliance.