One agent, every channel

Buyers place orders, accept substitutions, and reorder in plain language — from first question to checkout in a single chat.

A full B2B storefront — catalog search, cart, contract pricing, and checkout — so buyers can order themselves, around the clock.

Buyers can check out on net terms today. Card payments, Apple Pay and Google Pay through Stripe are available on request.

Embed the AI Order Desk on any site or customer portal with a snippet — same catalog, pricing, and checkout behind it.

A tenant-scoped API with per-tenant keys for catalog, pricing and order management — wire Commerce360 into your own front end or back office.

Key-scoped catalog and management are live. Placing an order with an API key (headless checkout) is on the roadmap; order placement today runs over an authenticated buyer or operator session.

Sellers list, buyers order across sellers, and take-rate and settlement are handled end to end. Card and escrow payments through Stripe are available on request.

Buyers swipe through product cards, build a cart in the chat, and check out on net terms — all inside WhatsApp. “⚡ Buy 1” orders a single item after a confirm card, so nothing is placed by accident. Linked numbers get contract pricing, and net-30 invoices arrive as a PDF they can sign in the chat.

Live today. Paying by card through a secure pay page is available on request; native WhatsApp Pay is supported for India (opt-in). Requires a connected WhatsApp Business number.

Buyers send an order email or PO and the AI reads it — prose, tables, and PDF/CSV/Excel attachments — prices every line against their contract, and replies with a priced summary and a one-click confirm link. Nothing is placed until the buyer confirms. Order confirmations and shipping updates continue on the same email thread.

Live today. Orders the AI is unsure about wait in an Order Inbox for your team; you choose how confident it must be before it replies on its own. Sending replies needs a connected email provider (Postmark, SendGrid, or Resend).

Validate a parsed EDI 850 against contract pricing, unit-of-measure, MOQ and item rules, and return an 855 acknowledgement — a co-pilot that catches mismatches before they become chargebacks.

Live today as an 850→855 exception co-pilot over structured input. Full X12 translation (856/810) and VAN/AS2 transport are on the roadmap — EDI is not yet an order-intake channel.

Buyers phone a number and talk to the same AI Order Desk — it checks stock, suggests substitutes, prices to contract, and reads the total back. Nothing is placed until the caller says “yes.” They can put it on their net terms, charge a card already saved on their account, or get a secure pay link — card numbers are never taken by voice.

Available on request: we switch the phone line on for your account and number. A fully managed call-center pipeline is on the roadmap.

Buyers chat with the same Order Desk in Teams: search at their contract prices, build a cart priced with shipping and tax, and place it on their net terms — or open the checkout page to pay by card. Cards in the conversation use the Commerce360 look, and updates arrive in the chat when an order ships, is delivered, approved, rejected, or refunded.

Available on request: it is set up for your Microsoft 365 organization before buyers can use it. Approving or rejecting orders from a Teams card is a later step.

Reps and operators quote and place orders on a buyer’s behalf, and back-office teams enter and approve B2B purchase orders.

Rep-assisted and back-office PO entry are live. A dedicated in-branch/counter POS is on the roadmap.

An open Universal Commerce Protocol and MCP interface: an assistant links to a buyer’s account with their consent, then searches the catalog, checks out on contract prices, and tracks orders.

Live and tested end to end with our own test assistant. Availability inside third-party assistants depends on each provider’s merchant enrollment; Google’s agentic checkout enrollment is pending.