Channels
One order pipeline, every channel
Wholesale buyers order however they want — by chat, on your storefront, over WhatsApp, through EDI, or by API. ChatCommerce360 captures them all into the same backbone, so there are no channel silos to reconcile.
- One catalog & contract pricing
- One credit line & net terms
- One inventory pool
- One tax & settlement pipeline
Available today
Real, shipped channels. A few are deliberately scoped — where they are, we say exactly what’s live and what’s next.
AI Order Desk
Order by conversation.
Buyers place orders, accept substitutions, and reorder in plain language — from first question to checkout in a single chat.
Digital storefront
Self-serve buyer portal.
A full B2B storefront — catalog search, cart, contract pricing, and checkout — so buyers can order themselves, around the clock.
WhatsApp commerce
Order over WhatsApp.
Product search, cart, and checkout inside WhatsApp, with the cart carrying across to the web to finish and pay.
Embeddable widget
Drop-in chat commerce.
Embed the AI Order Desk on any site or customer portal with a snippet — same catalog, pricing, and checkout behind it.
API & headless
Programmatic ordering.
A full order API with per-tenant API keys — wire ordering into an ERP, a procurement script, or your own front end.
Marketplace
Two-sided marketplace.
Sellers list, buyers order across sellers, and escrow, take-rate, and settlement are handled end to end.
EDI
EDI 850 → 855, with an exception co-pilot.
Ingest purchase orders and return acknowledgements, with a co-pilot that flags price, unit-of-measure, MOQ, and item mismatches before they become chargebacks.
Live today as an 850→855 exception co-pilot. Full X12 translation (856/810) and VAN transport are on the roadmap.
Voice ordering
Order by voice.
Speech-to-text and text-to-speech drive a spoken Order Desk, with telephony hooks for callbacks.
Voice capture is live. A fully managed call-center pipeline is on the roadmap.
Rep & back-office entry
Rep-assisted & PO order entry.
Reps and operators quote and place orders on a buyer’s behalf, and back-office teams enter and approve B2B purchase orders.
Rep-assisted and back-office PO entry are live. A dedicated in-branch/counter POS is on the roadmap.
On the roadmap
Channels we’re building next. We list them honestly as planned — not as if they ship today.
Punchout / procurement
Punchout into procurement suites.
cXML / OCI punchout catalogs into Coupa, Ariba, and SAP procurement.
Emailed-PO capture
Emailed POs → orders.
AI reads inbound email purchase orders and turns them into structured, priced orders.
Counter & will-call POS
In-branch point of sale.
A point-of-sale for trade counters and will-call pickup, on the same catalog and pricing.
Order capture on every channel
Tell us how your buyers order today — we’ll show the same catalog, pricing, and terms responding on each one.