Privacy Policy

ChatCommerce360, Inc. ("ChatCommerce360", "we", "us") provides a B2B commerce platform. This policy explains what personal data we process through this marketing website and our products, why, and the choices you have.

We act as a data controller for the information you submit on this website (for example, a demo request) and as a data processor for the data our customers process through the platform — that processing is governed by our Data Processing Addendum.

• Information you provide: name, work email, company, role, and any message when you request a demo or contact us.
• Usage data: pages viewed and actions taken, collected with privacy-first, cookieless analytics only where enabled and permitted.
• Technical data: IP address and device/browser type, processed to secure and operate the site.

• To respond to demo requests and sales inquiries.
• To operate, secure, and improve the website and our services.
• To send service or, where you have opted in, marketing communications — you can opt out at any time.
• To comply with legal obligations and enforce our agreements.

Where GDPR/UK GDPR applies, we rely on: your consent (marketing, non-essential cookies); our legitimate interests (operating and securing the site, responding to inquiries); and compliance with legal obligations.

We share personal data with service providers (subprocessors) who help us operate — for example hosting, analytics, and CRM. See the Subprocessors page. We do not sell personal data.

We may transfer data to countries other than your own. Where required, we use appropriate safeguards such as the EU Standard Contractual Clauses.

We keep personal data only as long as needed for the purposes above, then delete or anonymize it. Retention periods vary by data type and legal requirement.

Depending on your location you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to object or withdraw consent.

To exercise any right, contact privacy@chatcommerce360.com.

We maintain administrative, technical, and organizational safeguards designed to protect personal data. See our Security & Trust page for details.

Questions about this policy? Email privacy@chatcommerce360.com or write to ChatCommerce360, Inc., 2261 Market Street, San Francisco, CA 94114, United States.