Features
Everything a wholesale marketplace needs
The capabilities work together — the conversational front door, the commerce backbone behind it, and the trust and compliance layer around both. Where something is available on request, a pilot, or needs your own provider keys, the page that covers it says so.
Conversational AI Order Desk
Buyers order, substitute, and reorder in plain language.
A Commerce360-managed AI model drives availability checks, out-of-stock substitutions, contract-aware pricing, and checkout — turning "send me 200 of last month’s order" into a placed purchase order. Stock, pricing and checkout run on deterministic services, and a backup model takes over if the main one fails.
Order capture on every channel
WhatsApp, emailed POs, storefront, and API — one pipeline.
Buyers order in a WhatsApp chat or just email a PO; the AI reads it, prices it to contract, and drops it into the same Order Desk — alongside the storefront, embeddable widget, and order API. Every order lands in one catalog, credit line, and settlement flow.
Net terms & trade credit
Invoice approved buyers instead of charging up front.
Credit-underwriting approves buyers for net-30/60 terms; they receive an invoice due in N days rather than an immediate charge, with spend mandates and purchase-approval chains for larger orders.
Contract & volume pricing
Per-buyer price lists and tiered quantity breaks.
Customer-specific price lists layer onto listings, with negotiated RFQ (offer → counter → accept), volume tiers, and tax-exemption certificates for resale.
Carrier rate-shopping
Query every enabled carrier, pick the cheapest.
Native rate-shopping fans out to FedEx, UPS, DHL, and USPS (plus custom carriers), auto-selects the lowest landed cost at checkout, and buys the label — or exposes a side-by-side comparison for operators.
Trust, KYB & settlement
Trust and settlement on a verified two-sided market.
Stripe Connect escrow and settlement with reconciliation and clawback (card and escrow payments available on request), business verification (KYB) with sanctions screening, fraud scoring, and dispute mediation with SLA timers.
Enterprise identity & compliance
SSO, SCIM, audit, and SOC 2-grade controls (SOC 2 report in progress).
OIDC single sign-on and SCIM 2.0 provisioning (SAML on request), an immutable audit trail, per-tenant data isolation, and evidence export for security reviews.
See it on your own catalog
We'll run the Order Desk against your products, terms, and carriers in a live walkthrough.
Book a demo