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ChatCommerce360

Features

Everything a wholesale marketplace needs

Each capability is production-grade and works together — the conversational front door, the commerce backbone behind it, and the trust and compliance layer around both.

Conversational AI Order Desk

Buyers order, substitute, and reorder in plain language.

A self-hosted LLM drives availability checks, out-of-stock substitutions, contract-aware pricing, and checkout — turning "send me 200 of last month’s order" into a placed purchase order, with a deterministic fallback for every step.

Net terms & trade credit

Invoice approved buyers instead of charging up front.

Credit-underwriting approves buyers for net-30/60 terms; they receive an invoice due in N days rather than an immediate charge, with spend mandates and purchase-approval chains for larger orders.

Contract & volume pricing

Per-buyer price lists and tiered quantity breaks.

Customer-specific price lists layer onto listings, with negotiated RFQ (offer → counter → accept), volume tiers, and tax-exemption certificates for resale.

Carrier rate-shopping

Query every enabled carrier, pick the cheapest.

Native rate-shopping fans out to FedEx, UPS, DHL, and USPS (plus custom carriers), auto-selects the lowest landed cost at checkout, and buys the label — or exposes a side-by-side comparison for operators.

Trust, KYB & settlement

Real money movement on a verified two-sided market.

Stripe Connect escrow, settlement with reconciliation and clawback, business verification (KYB) with sanctions screening, fraud scoring, and dispute mediation with SLA timers.

Enterprise identity & compliance

SSO, SCIM, audit, and SOC 2-grade controls.

Federated OIDC / SAML sign-in, SCIM 2.0 provisioning, an immutable audit trail, per-tenant data isolation, and evidence export for security reviews.

See it on your own catalog

We'll run the Order Desk against your products, terms, and carriers in a live walkthrough.

Book a demo